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09/11/2009

Kitchen Renovations Boost Belfast Tenants

New kitchen are to be installed in 90 west Belfast homes as part of a £350,000 investment by the Northern Ireland Housing Executive.

Works in the New Barnsley area are being carried out under the EGAN style approach to planned maintenance.

Contractor PK Murphy will be working closely with tenants to ensure a higher quality service, the Housing Executive said.

A customer service manager has also been employed to work alongside staff to deal with the whole process of consultation, improvement works and finishing touches.

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The majority of homes involved were built between 1950 and 1965.

As part of the current scheme new kitchens are being provided and one to one consultation is being carried out by the customer service manager prior to work starting.

Electrical and plumbing installations will be upgraded as part of the scheme, including the provision of new sockets and a cooker hood.

New floor covering and mechanical extract fans will also be provided and smoke alarms will be fitted in homes that do not already have one.

Seana Hippsley, customer service manager with PK Murphy said: "We are committed to achieving high quality and 100% satisfaction from all the tenants involved.

"We have further developed our customer care strategies, quality and delivery of work to ensure that residents are provided with a kitchen they can be proud of."

Ms Hippsley added: "The scheme is progressing brilliantly and feedback from both residents and the Housing Executive has been very positive.”

(PR/BMcC)

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