Echo Managed Services has scooped a £27m contract to deliver contact management, billing software and debt management services to NI Water.

The contract is for seven years.

Echo and NI Water will focus on delivering the customer service commitments outlined in NI Water's recently launched 'Our Strategy for NI Water' and will be utilising Echo's water industry knowledge and expertise to continually improve customer satisfaction levels.

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This is just one of over 300 contracts overseen by NI Water's Operational Procurement team with a total annual spend of approximately £100m.

NI Water's Head of Operational Procurement, Jane Mellor, commented: "We were looking for a company which would not only enable us to continue our focus on cost efficiency and value for money but will also put the needs of our customers at the centre of everything they do.

"This is one of NI Water's most significant contracts and had an extremely detailed tender process to ensure we appointed the partner offering best value for money. We believe Echo Ltd. will help us to continue to provide the high level of customer service we require and our customers expect."

(CD/JP)