The contract will see ESB International provide consultancy services for the design and implementation of TANESCO's centralised customer contact centre in Dar es Salaam, Tanzania. The contract is funded by the World Bank under its Tanzania Energy Development and Access Project (TEDAP) programme.
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The TEDAP World Bank programme was launched to improve the quality and efficiency of the electricity service provision in Tanzania, and to establish a sustainable basis for energy access expansion and renewable energy development in the country.
Ollie Brogan, Managing Director of ESB International said: "Winning this contract reflects the depth of expertise ESB International has, which increasingly puts us in a good position to win business in highly competitive world markets. This contract will demonstrate our in-depth knowledge of electricity utility operations and of leveraging state-of-the-art IT and telecoms technology to support an efficient and more enhanced customer service offering."
(CD/IT)
