A number of network operators and gas suppliers have collaborated to launch a new website to support customers across a range of issues.

With more than 300,000 properties already connected to the natural gas network locally, firmus energy, Phoenix Natural Gas, SGN Natural Gas and SSE Airtricity NI have teamed up to launch the website which includes:

• Codes of Practice to ensure consumers receive the best service possible

• Payment and Meter support including step by step guides if a friend or family member is topping up on your behalf

-- Advertisement --

• Energy Bill support

• Energy efficiency tips for your home

• Energy Care Scheme benefits and criteria

• Additional Support Services giving consumers access to organisations that can offer support beyond their energy needs, such as financial and mental wellbeing services.

Michael Legg, Head of Energy at The Consumer Council said: "Access to heating and hot water has never been more important for so many consumers in Northern Ireland. Therefore, we are pleased to see the natural gas industry work collaboratively to offer important support for natural gas consumers.

"It is important that consumers are aware that support is available to them and we encourage anyone with a worry or issue regarding their natural gas to contact their supplier who will be ready to help."

naturalgasni.com