Electric Ireland has re-introduced a disconnection moratorium for its 1.3 million residential and business customers, to protect all of its customers that may experience financial hardship and uncertainty during the new Level 5 restrictions.

Electric Ireland has also asked all customers who are experiencing financial difficulty during these challenging times to make contact and they will work with them to find a payment plan that will suit their individual circumstances.

Marguerite Sayers, Executive Director, Electric Ireland said: "At Electric Ireland we have a rigorous engagement process in place with our customers who are experiencing financial difficulties. We are acutely aware of the challenges that some customers will experience now with the new Level 5 restrictions. We want to ensure those customers will be protected and have peace of mind during the winter months as we deal with the challenges of the Covid restrictions. The re-introduction of our disconnection moratorium commencing from Thursday 22 October for all of our customers, means those most at risk can rest assured, they will have the comfort they need at this difficult time, continued uninterrupted energy supply."

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Electric Ireland announced a residential gas price freeze from 1 October, keeping an existing 11.5% gas decrease, that's €78 on an average annual gas bill, from April in effect. In addition, Electric Ireland are the only Irish supplier to offer an enduring discount rate of up to 8.5% for gas and electricity residential customers, a discount that doesn’t disappear after a year.