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05/12/2023

Utility Companies Launch Staying Connect During Winter Campaign

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NIE Networks, NI Water, Openreach and Phoenix Energy have launched a campaign to remind the public of the ways to stay connected during the winter.

The utility companies will provide advice to customers on how to prepare for interruptions to water, broadband, gas or electricity. The campaign will also highlight customers can contact these companies if they are experiencing problems.

Sara Venning, CEO NI Water, said: "We have all seen how quickly the weather can cause havoc and disruption to our daily lives. Flooding and severe winds can devastate homes and businesses in a matter of hours. While we cannot prevent adverse weather, we can try to prepare for it. As utility providers we understand the importance of our services in enabling people to live and work.

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"The campaign is also an opportunity to raise awareness of the services we have for vulnerable customers; those who need a little extra support at any time of the year. We have special teams and resources in place to provide additional assistance where needed.

"We all have dedicated, experienced staff working behind the scenes 24/7 to keep our networks operating. If we do experience damage to our networks, our engineers will mobilise as soon as it is safe to do so to get our customers connected again as quickly as possible."

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