This year's recognition includes two additional Compliance Plus elements - the highest level of marks - for Tenant Engagement and Employee Recognition.
The Customer Service Excellence quality mark is an independently validated programme which highlights the level of customer service achieved by an organisation. To achieve the Customer Service Excellence quality mark an organisation must demonstrate high standards of work across a number of criteria, which look at how the organisation prioritises their customers and the level of service which they are able to deliver.
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Commenting on the achievement, John McLean, Chief Executive of Radius Housing said: "At Radius we manage more than 13,000 homes across Northern Ireland as well as providing care and support services for 33,000 people, so we know how important it is to provide a first class service for our customers. We are delighted that we have once again been accredited with a Customer Service Excellence award, and we are particularly proud of achieving new Compliance Plus marks for tenant engagement and employee recognition, two areas which we have worked to improve in the last year.
"With the range of services we offer, staff at Radius engage with people on a daily basis, and it can often be in difficult circumstances. Our aim is to always provide the best service, and to ensure that everything we do is carried out promptly and professionally. It is important that our tenants and customers know what to expect, and what is expected of them, which is why we have developed the Radius Customer Charter. We have worked with our tenant champions to develop this charter, so it fully reflects the importance of the interactions they will have with our staff, and we know that this charter will only improve the customer service we deliver."
(CM/JG)
