Key members of the Power NI Customer Solutions teams have began the Plain Numbers Practitioner training course, which will provide them with the tools and strategies to adapt their communication style. The Plain Numbers Approach is an evidence-based approach that has been tested across different industries, proving that when the approach was applied, client understanding increased.
Gwyneth Compston, Power NI's CSR Manager, said: "Numeracy vulnerabilities affect millions of people across the UK and research has shown that Northern Ireland ranks second lowest across the regions, with almost half of adults only having the numeracy levels of a primary school child.
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"We are committed to providing a flexible and inclusive service for our customers and have worked hard over the last number of years to ensure the correct level of support is available for all, achieving the Inclusive Service Provision Kitemark, along with other partnerships with organisation such as NOW Group and Plain English. Plain Numbers is just a further step in making our communications more easily accessible, helping to empower our customers to make informed choices around their energy usage."
Mike Ellicock, Chief Executive of Plain Numbers, stated: "Power NI is setting itself apart as a market leader by being the first energy firm to partner with Plain Numbers. It's great to see Power NI making genuine moves to enable their customers to better understand their bill and how it’s calculated. The more informed people are, the more able they are to make the right choices for their financial situation."
