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28/11/2023

Refurbishment Works Complete On Dankse Bank In Abbey Centre

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Dankse Bank has reopened its Abbey Centre branch following major expansion and refurbishment works.

The branch has doubled in size by expanding into two adjacent units and has also had a redesign, improving its look and layout.

Danske Bank has installed the latest self-service technology which means that customers can do straightforward banking transactions quickly and easily, with Danske staff on hand to help when they need it or to meet them to discuss their wider banking needs.

Aisling Press, Managing Director of Personal Banking at Danske Bank said: "Today's consumers and businesses have so many different choices available to them in terms of how they do their banking. At Danske Bank we're continually investing to ensure that banking with us is easy, accessible, and straightforward, whether that’s using our digital channels, over the phone or face to face in our branch. It’s about providing choice and evolving our services to meet consumers’ changing needs and behaviours.

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"Our new Abbey Centre branch has been designed with the customer experience front and centre, taking on board all the positive feedback from previous refurbishments, and adding some exciting new features.

"Customers will experience a larger, more modern, and welcoming space, with better access to self-service facilities. New soft seating areas, and dedicated spaces for assisted service, advisory meetings and video meetings will also be available, ensuring that we cater for all our customers' needs. Importantly, our colleagues will be on hand to ensure that our customers experience a warm and friendly environment and to provide any support or assistance they need.

"This branch really has the wow factor. It looks very different to the traditional bank branch and is much more welcoming."

Donna Jenkins, Manager of Danske Bank Abbey Centre, added: "I would like to thank our customers for their patience during the refurbishment works over the last six months. We're delighted to welcome customers to our new branch, which not only looks fantastic but more importantly, has a friendly and multiskilled team who make a real difference to the overall customer experience."

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