The Utility Regulator has confirmed a package of measures to enhance protections for non-domestic energy consumers across Northern Ireland.

The changes are now in effect and are aimed at making it easier for small businesses to compare offers and change supplier.

Under the modifications, electricity and gas suppliers must publish clear and transparent price information for small business customers on their websites. Suppliers are also required to assess whether alternatives to seeking security deposits are available, and to give small businesses clear information on when any deposit will be returned. In addition, deemed contracts must not oblige a customer to give notice before switching to another supplier.

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The measures sit within the Utility Regulator's Consumer Protection Programme 2024–2029, designed to support fair engagement and outcomes for non-domestic customers in the retail energy market.

They follow the publication in July 2025 of the 'Improving the Non-domestic Consumer Experience' position paper, which proposed updates to the non-domestic regulatory framework and stemmed from a project addressing gaps identified in existing arrangements.

Colin Magee, Non-domestic Consumer Protection Manager at the Utility Regulator, said: "These new protections come at an important time for Northern Ireland's business community. Our engagement has shown us that small businesses want clearer information, fairer treatment, and more straightforward processes when engaging with the energy market.

"The measures being introduced will help improve transparency around pricing, strengthen safeguards around security deposits, and make it easier for businesses to switch supplier. Together, they will help businesses to make more informed choices and engage with confidence in the market.

"Through our Consumer Protection Programme 2024–2029, we will continue to work with consumers, suppliers, and wider stakeholders to support a market that delivers fair outcomes for non-domestic consumers across Northern Ireland."

Further information, including the position paper, is available at www.uregni.gov.uk.